10 year Limited Ten-Year Warranty
SunStar Heating Products, Inc. (SunStar) warrants SunStar Corcho gas heaters to be free from defects in workmanship and materials present at the time of shipment from the factory for a period of ten (10) years from the date of purchase by the original purchaser. The purchaser’s sole remedy under this limited warranty is as follows: If a purchaser discovers and reports to SunStar or the SunStar Corcho dealer/distributor a defect covered under this warranty within ninety (90) days from the date of purchase, SunStar or the SunStar Corcho dealer/distributor will, at the purchaser’s option and upon proof of purchase (including model and serial number) repair or replace the defective unit. If a purchaser discovers and reports to SunStar or the SunStar Corcho dealer/distributor a defect covered under this warranty more than ninety (90) days but less than three (3) years from the date of purchase, SunStar or the SunStar Corcho dealer/distributor will provide the purchaser at no charge and upon proof of purchase (including model and serial number) with parts necessary to repair the unit; or, if the purchaser first notifies and receives approval from and thereafter promptly returns (at the purchasers’ expense) the defective unit to SunStar’s SunStar Corcho Service Center (see phone contact below) SunStar will repair or replace, at SunStar’s option, the defective unit and return it to purchaser at no additional charge. If a purchaser discovers and reports to SunStar or the SunStar Corcho dealer/distributor a defect covered under this warranty more than three (3) years but less than ten (10) years from the date of purchase, SunStar shall, upon written notice to SunStar, (including model and serial number) provide the purchaser with parts necessary to repair the unit at no additional charge; provided the purchaser returns any defective parts needing replacement to SunStar’s SunStar Corcho Service Center (as provided for below) at the purchaser’s expense.
Duties Of The Owner
The heating appliance must be installed by a qualified installer and operated in accordance with the written instructions furnished with the appliance. Ready access to the appliance for service is the responsibility of the owner. Travel, diagnostic cost, service labor, labor to repair the defective appliance and freight charges on warranty parts to the factory will be the responsibility of the owner after the first 90 days of ownership have expired. A bill of sale, canceled check, or payment record should be kept to verify purchase date and remaining warranty period. Original carton should be kept for warranty return of the unit.
What Is Not Covered
This warranty does not imply or assume responsibility for consequential damages that may result from the use, misuse or improper installation of this heating appliance and in no event shall SunStar be responsible for such damages. This warranty does not cover claims, which do not involve defective workmanship or materials.
Your Rights Under State Law
This warranty gives you specific legal rights and you may also have other rights, which may vary, from state to state.
How To Get Service
All parts or products returned due to defects must be shipped prepaid to an Authorized SunStar Corcho Service Center. Please contact your SunStar Corcho dealer for service details or to obtain return authorization. If, after contacting your SunStar Corcho dealer, service received has not been satisfactory, contact: SunStar Corcho Service Center, SunStar Heating Products, Inc., P.O. Box 36271, Charlotte, NC 28236 or call at (704) 372-3486.